Abstract:
This thesis is an investigation focused on the difference between servant leadership and
transformational leadership. The purpose of this paper is to find out what makes
leadership effective and why servant leadership is more effective than transformational
leadership. One of the characteristics of servant leadership is understanding what leads to
higher trust with the employees. Therefore, servant leadership has a stronger relationship
with trust than transformational leadership. For the focus of this research, the topics of
organizational citizenship behaviors, job satisfaction, organizational commitment, and
turnover intention will all be discussed. The practical application of this research will
support what is needed for each employee and an organization to be more effective.
