Browsing Dissertations 2017 by Subject "eference and information services librarians, emotional intelligence, Bar-On Mixed Model of Emotional Social Intelligence, EQ-I 2.0, academic libraries, reference and information services, customer service"

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Thinkers with a Heart: Emotional-Social Intelligence of Award-Winning Reference and Information Services Librarians in Academic Libraries

Summey, Terri (2017-09-11)

Research indicates that emotional-social intelligence is essential in providing quality customer service. Library and information science (LIS) literature emphases the need to know more about the skill set librarians need ...